We are seeking a Senior Software Engineer to take technical ownership of a mature document automation SaaS product as it transitions into its final lifecycle phase. This role emphasizes system stability, maintaining existing infrastructure, incident management, and targeted improvements, all while upholding high engineering standards. As a senior member of the team, you will integrate hands-on technical execution with team-level leadership, ensuring the platform continues to be reliable and maintainable.
Key Responsibilities
Technical Ownership & Execution
- Maintain, update, and optimize Azure infrastructure, including AKS and supporting services
- Take ownership of end-to-end stability and maintenance of the platform, addressing bug fixes, small enhancements, and system improvements
- Design and implement safe, incremental changes across backend (.NET), database, and frontend (Angular) while ensuring code quality and maintainability.
Incident Management & Reliability
- Lead production incident triage, debugging, and resolution
- Conduct root cause analysis (RCA) and implement preventative fixes
- Enhance monitoring, alerting, and telemetry using Application Insights
- Support controlled system wind-down or migration efforts
- Proactively identify and mitigate technical risks
Leadership & Mentorship
- Serve as a technical leader within the team, guiding engineering decisions
- Mentor and develop junior engineers through pairing, reviews, and coaching
- Facilitate onboarding and knowledge transfer
Collaboration, Documentation & Knowledge Sharing
- Document system architecture, workflows, and operational procedures
- Collaborate closely with customer success to resolve client-specific issues
- Communicate effectively regarding status, risks, and technical decisions
Required Skills & Experience
- 8+ years of professional experience in software engineering
- Extensive expertise in C# / .NET development
- Hands-on experience with Microsoft Azure, particularly:
- AKS (Kubernetes), Azure SQL, Blob Storage
- Azure networking (VNet, NSG, Traffic Manager, App Gateway)
- Experience with containerized applications and cloud infrastructure
Experience working across backend and frontend (Angular, React or similar)
- Solid understanding of databases and Entity Framework
- Proven ability to debug complex production issues and lead incident response
- Strong communication skills and mentorship experience
Nice to Have
- Familiarity with Office/Document generation systems or SDKs
- Exposure to security and compliance practices (e.g., OWASP, SOC2)
Company Profile
Showpad is a global SaaS company specializing in sales enablement software that helps organizations improve buyer engagement and sales productivity. Its platform combines content management, training, and coaching tools to empower sales and marketing teams. With career opportunities across engineering, marketing, finance, and operations, Showpad fosters innovation and collaboration, offering professionals the chance to work on cutting-edge solutions that drive business growth.
