Candidate must be Graduate with Computer Science background with 1 to 2 years of experience technical, support, customer support or IT helpdesk. Engineering background, certification on networking concepts is preferred
Age limit 40
Computer Proficiency
Firm understanding of Windows and macOS.
Firm understanding of Android and iOS.
Firm understanding of common firewall configuration.
Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
Comprehensive understanding of typical home network, and wireless layouts, is required.
Demonstrable skill improvising and designing correct home network deployments.
Demonstrable troubleshooting ingenuity is required.
Skills and Ability
Comprehensive understanding of typical home network deployments is required.
The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.
Candidate must have immaculate English communication skills.
Must be well mannered and demonstrate a high order of customer services skills.
Must be attentive to detail.
Must have excellent analytical, organizational, and time management skills.
Must be able to perform well in a steep learning curve.
Must be able to sell support contracts
Job Responsibilities
Engage in direct communication with customers via Call.
The agent will assist customers with home mesh-wireless-network initial setup and configurations.
The agent will assist customers with home extender and powerline adapter initial setup and configurations.
The agent will assist customers with home extended or advanced home networking configurations.
The agent will confirm product expected behavior and troubleshoot as needed.
Actively promote the use of process mobile apps.
Accurately log customer cases and product issues.
Sell support contracts.
Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.
Interested candidates can send their resume to ng00959645@techmahindra.com or ms001064264@techmahindra.com
Company Profile
Tech Mahindra tech-mahindra-is-looking-for-technical-support-engineer-1610 is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage.
Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra’s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
