Candidate should be Any Graduate with 0 to 5 years of experience in technical support, customer support. Must have excellent communication & analytical skills. Should be willing to work night shifts.
Job Responsibilities
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
Company Profile
Gofrugal is a digital-first company offering cloud and mobile ERP solutions to Retail, Restaurant and Distribution businesses. Established in 2004, it helps businesses embrace agility and transform digitally to stay competitive in the dynamic market. The company helps businesses grow with minimal staff, the least skills along with 100% accurate and reliable solutions. Gofrugals products and solutions help businesses delight their customers, manage them efficiently, connect and collaborate with their stakeholders and most importantly take timely decisions on the move. More than 30,000 customers across 60+ countries experience simplicity in running their businesses with GOFRUGAL. The company addresses the needs of a wide spectrum of customers from small independent stores to local chains and large enterprises.
