We are looking for an experienced L2 Technical Support Engineer with strong technical and communication skills to provide end-user and infrastructure support.
Key Responsibilities
- L2 support for Desktop, Laptop and IT hardware/ software issues
- Troubleshooting Windows OS, MS Office, Outlook, printers and peripherals
- Basic troubleshooting of LAN, WAN, TCP/IP, DNS, DHCP and VPN
- User and system support through Active Directory
- Handle technical incidents and ensure timely resolution as per SLA
- Provide VIP/Executive support to senior users
- Coordinate with L3 teams and vendors for complex issues
Required Skills
- 4+ years of relevant IT/ Technical Support experience
- Strong Desktop/ Laptop & Network troubleshooting skills
- Experience in L2 and VIP support
- Excellent communication and customer-handling skills
- Immediate joiners only
Interested candidates can share their updated CV or contact:
Ankush: 9643086744
Company Profile
Accel Limited was started in 1991 as a multi-vendor IT services company in Chennai. It evolved over the past three decades, creating niche entities on a versatile range of domains to meet the requirements of the discerning IT user community with state of the art solutions and services.
Accel offers a wide range of services that include IT Infrastructure Management services, Warranty Management Services, Managed Print Services, Cyber Security, and Software Services, with strong presence in the domestic and international markets. Our businesses also include Accel Media, Accel Realty, Accel Academy and Cetronics Technologies.
