Candidate should be Any Graduate with 1 to 4 years of experience with Telecom Technical Support, Customer Support. Have basic understanding on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues. Should be comfortable working in 24*7 Working Environment. Must have excellent communication skills.
Role & Responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Contact Person: Yancha Chitkara & Send Resume on WhatsApp at 9319721437
Company Profile
Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we’ve come in our journey and acknowledges our innovative and transformative solutions offering.
We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.