We are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package)
Job Responsibility
- Manage the customer relationship. Gather business requirements and analyze the impact on the implemented solution.
- Advise Customers on procurement leading practices and configuration management.
- Use Ivalua Buyer technical framework (C# .NET SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
- Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
- Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code
- Interact with RD team for product features
- Manage deliveries and solve technical operational issues
- Contribute to peer code review
Skills & Experience
- Minimum 1 year of experience in software development, primarily in C#, .NET and SQL Server
- Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
- Comfortable looking for configuration solutions versus new coding and development
- Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
- Experience working on AI – Claude Code
Soft Skills
BE/ B.Tech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
Excellent written and verbal communication skills and at ease in a multicultural environment
Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills.
Company Profile
Ivalua was founded in 2000 on a disruptive idea that organizations can transform not just their business, but also the world by how they manage their spending and suppliers. Our mission has been steady ever since – to empower Procurement leaders to do just that. Today, hundreds of the world’s most admired brands leverage our platform to manage ALL spending and ALL suppliers.
They optimize efficiency, lower risk, unlock supplier-led innovation, maximize profitability, improve sustainability, and much more. Ivalua’s platform provides the automation to free time for strategic activities. The insights to make better, faster decisions. And the connections to collaborate with suppliers and internal stakeholders. All in one place. With rapid deployment of best-in-class capabilities and unmatched flexibility to meet the needs of tomorrow. Because we believe leaders shouldn’t have to compromise when it comes to their technology.
