We are looking for an experienced QA Engineer to join the team. In this role, you’ll work with engineering, clients, prospects, and internal teams to create, automate, and execute our solution test plans. You will also report on your progress and work with engineering to resolve issues uncovered during testing.
Key Responsibilities
- Responsible for maintaining overall SLA for Technical Operations.
- Work closely with ServiceDesk and Level 1 teams to streamline query management.
- Must understand the business and application workflows of the supporting systems.
- Responsible for proactive monitoring of application uptime and reduction in incidents.
- Organize and coordinate major incident management and critical outages.
- Triage and collate monthly operational KPIs to identify areas of process improvements.
- Train and mentor team members on supporting systems.
- Handle escalations and drive initiatives that enable the Level 2 support team to function more efficiently.
- Automate and execute QA plans for EXL Digital solutions that utilize EXL Digital products and solutions to improve client outcomes.
- Contribute to Cloud QA best practices around test automation, test execution, and result reporting for the Digital team.
- Share QA findings with the Cloud COE and Digital peer teams to enhance future offerings.
Qualification & Skills
Technical Skills required for the role.
- Experience in writing Test Scenarios and test plan documentation.
- Experience in automating test plans using the latest tools and techniques.
- Experience in generating test metrics and reports to measure solution quality against business objectives and suggest product, system, and training improvements.
- Experience testing Agile projects.
- Experience in contributing to the creation and refinement of QA strategies.
- Broad experience in different testing types Functional testing, Regression testing, API testing, Integration Testing UAT, and Performance testing
Must have Soft Skills
- Leverages teamwork to achieve organizational goals aligned with business outcomes.
- Leading by example
- Flexibility and agility
- Business acumen
Desired Soft Skills
- Skilled in collaborating cross-functionally with geo-distributed stakeholders.
- Comfortable presenting to stakeholders both internally and externally.
Company Profile
EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect.
Headquartered in New York, our team is over 34,000 strong, with more than 50 offices spanning six continents. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
