The ideal candidate should have a Bachelor’s degree with 0 to 2 years of experience in technical support, customer support, troubleshooting. Must have excellent technical skills and the ability to provide top-notch support to our customers.
Role & Responsibility
Provide timely and effective technical support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions for customer requests and problems.
Develop and maintain comprehensive knowledge of our products and services.
Create and maintain technical documentation and knowledge base articles.
Participate in training and development programs to enhance technical skills and knowledge.
Company Profile
ProCS Technology Private Limited operates in the IT services and consulting sector, specializing in cybersecurity, IT infrastructure, and enterprise technology solutions. The company provides services in penetration testing, vulnerability assessment, and managed security operations to help businesses safeguard their digital assets. Their careers page highlights opportunities in security engineering, consulting, and technology management, reflecting their mission to deliver robust, scalable, and client-focused cybersecurity solutions.
