Candidate should be Any Graduate with 2 to 4 years of experience in International Technical Support, Windows Troubleshooting, Active Directory, IT Helpdesk, Printer Support, Customer Support, Desktop Support, Remote Support or Technical Helpdesk. Must have excellent communication skills.
Key Responsibilities
1. Customer Interaction:
- Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
- Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
- Effective Communication: Clearly explain technical concepts to non-technical users.
2. Product Knowledge:
- Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office, Microsoft365, Windows on Surface devices, and more.
- Updates and Patches: Stay informed about product updates, patches, and known issues.
- Self-Service Guidance: Guide customers on using self-help resources and online documentation.
3. Issue Resolution:
- Tiered Support: Escalate complex issues to higher tiers when necessary.
- Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
- Case Management: Document interactions, solutions, and follow-up actions in the support system.
Company Profile
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
