We are looking for a proactive and customer-focused Support Engineer to provide technical support for Tor.ai’s IoT and industrial monitoring solutions. The role involves troubleshooting devices and connectivity issues, analysing logs/ data, coordinating with internal teams, and ensuring timely closure of customer issues.
Key Responsibilities
- Troubleshoot issues related to IoT devices, sensors, gateways, connectivity and communication protocols.
- Analyse technical logs, device data and system behaviour to identify abnormalities and root causes.
- Support troubleshooting of Modbus RTU/TCP, RS485, Ethernet, TCP/IP and SIM/network connectivity.
- Assist with issues involving BMS, energy meters, flow meters, temperature sensors and industrial monitoring systems.
- Coordinate with Product, Firmware, Hardware, Software and Implementation teams for issue resolution.
- Track support issues, maintain records and prepare reports using Excel.
- Manage customer escalations with strong follow-up, communication and ownership until closure.
- Travel within Pune and nearby customer locations as required for troubleshooting and support.
Required Skills
- Good understanding of IoT devices, sensors, gateways and networking fundamentals.
- Basic knowledge of Modbus RTU/TCP, RS485, Ethernet and TCP/IP.
- Strong troubleshooting, analytical and problem-solving ability.
- Ability to understand technical logs, device data and communication issues.
- Good working knowledge of Microsoft Excel.
- Good written and verbal communication skills with the ability to interact confidently with customers.
- Proactive attitude with strong ownership, follow-up and coordination skills.
- Comfortable with local travel across Pune based on support requirements.
Preferred Skills
- Exposure to BMS / Building Automation, energy meters, flow meters, temperature sensors or Industrial IoT systems.
- Prior experience in technical support, IoT support, field support or industrial automation environments.
- Immediate or short-notice joiners strongly preferred.
Company Profile
Actin Technologies is an enterprise IT services provider with over a decade of experience. We engineer, integrate, and manage the core technology systems that run global businesses. Our focus is on manufacturing, engineering, and technology-driven sectors. While our heritage is deeply rooted in manufacturing, our expertise in core enterprise systems applies across asset-intensive industries wherein, we eliminate functional silos and automate workflows across your entire organization, from engineering to supply chain to customer service.
