Candidate should be Any Graduate with 1 to 6 years of experience in an International BPO/ International Process in Technical Support, preferably in US Telecom/ ISP/ Internet Support. Should have good experience in troubleshooting Wi-Fi, routers, LAN, modem, and internet connectivity issues.
Excellent English communication and interpersonal skills.
Comfortable handling US customers over an international voice process.
Good understanding of basic networking concepts.
Willingness to work in US/ night shifts.
Role & Responsibilities
Provide technical support to US-based customers for telecom and internet-related issues.
Troubleshoot Wi-Fi routers, LAN connectivity, internet connection, and network-related issues.
Assist customers with router installation, configuration, connectivity, and basic troubleshooting.
Resolve issues related to slow internet, no connectivity, Wi-Fi disconnection, LAN ports, and network configuration.
Perk & Benefits-
Both Side Cab
Attractive incentive
Company Profile
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage.
Interested candidates can call or WhatsApp Alisha 9217935700