As a Tier–2 performance support associate you will work on external (Client/ Account Manager support). This profile requires excellent written, verbal and customer service/ handling skills along with in depth product and process knowledge.
Key Requirements
Minimum Bachelor’s degree or equivalent with 1 – 3 years in International customer service profile for SPE
Excellent communication skills and willingness to work in a voice/ chat/ email channels across multiple shifts/ 24/7 environment.
Quick learner: able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur.
Customer service skills: ability to make decisions based on the best interests of customers, as well as the technical escalations team.
Analytical and proactive mindset: be able to quickly understand, analyze and make recommendations for improvement for internal processes, where appropriate. Able to quickly identify information required for appropriate technical troubleshooting.
Highly responsive and productive under time pressure: able to consistently deal with high volumes and prioritize the work accordingly.
Prior experience of supporting SaaS product support background B2B
Responsibilities
Solving queries raised by customers, internal & external stakeholders via various channels.
In depth process and product knowledge
Collaborating with other Teams or departments in order to resolve complex queries
Should be a Team player , and fill in for team members if needed.
Deliver Timely resolution by closing query with the stipulated turnaround time
Perform well on customer satisfaction index
Interview Details
Walk-in Date/ Time
9th January 2026, 10.00 AM – 1.00 PM
Interview Venue
Cognizant, Tower 3, Candor Tech Space,
Sector 48, Gurgaon, Haryana
Contact Person- Suvasmita
Company Profile
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands. So they can achieve the goal of every modern business: staying one step ahead of a fast-changing world. The Cognizant community is made up of 300,000+ passionate associates around the world. At the heart of our company s boundless potential is a special heritage, culture and sense of purpose. We have the pioneering and progressive spirit of a startup that made us grow quickly to make big things happen.
This is direct walk-in drive. Interested candidates can directly appear for the walk-in interview at above mentioned venue-