We are looking for a detail-oriented and proactive Application Support Analyst to join our dynamic team. If you thrive in a fast-paced SaaS environment, have a knack for solving problems, and love working with data and ticketing tools, this role is for you!
Required Skills & Experience
3 to 6 years of experience in Application Support or similar roles.
Strong knowledge of SaaS environments and ticketing systems (Zendesk preferred).
Proficiency in Tableau and Excel for dashboard creation and reporting.
Excellent problem-solving and communication skills.
Ability to manage escalations and work under pressure.
Key Responsibilities
Operational Reporting: Design and maintain Tableau/Excel dashboards and reports to provide actionable insights for business operations.
Data Analysis: Work with Zendesk to extract, interpret, and analyze ticketing data for trend identification and process improvement.
Application Support: Provide L2/L3 support for applications, ensuring timely resolution of issues and escalations.
Ticket Management: Handle tickets efficiently using a ticketing tool, ensuring SLA compliance and customer satisfaction.
Collaborate with cross-functional teams to troubleshoot and resolve application-related issues.
If interested send your resume to ishita.a.biswas@capgemini.com
Company Profile
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of ‚16 billion.
