Candidate should be Any Graduate with o to 3 years of experience in technical support, customer support, production support. Monitor, troubleshoot, and maintain production applications and systems to ensure smooth business operations. Demonstrate strong analytical, communication, and support skills with willingness to work in shifts.
Key Responsibilities
Monitor, troubleshoot, and maintain production applications and systems to ensure smooth business operations.
Handle incidents, technical issues, and support tickets within defined SLA timelines.
Coordinate with development and infrastructure teams for issue analysis and resolution.
Perform root cause analysis (RCA) for recurring problems and implement preventive actions.
Monitor system logs, alerts, and batch jobs to ensure application stability and availability.
Support deployments, maintenance activities, and operational tasks in production environments.
Provide user support for Active Directory, SharePoint, Azure, Microsoft Outlook, and Office 365 environments.
Manage user accounts, access permissions, password resets, and mailbox-related support activities.
Utilize SQL, Linux/Unix commands, ticketing tools (ServiceNow/JIRA), and monitoring tools for troubleshooting.
Company Profile
KnowledgeSprint Technologies India Pvt. Limited is a technology solutions company specializing in IT consulting, software development, and digital transformation services. It focuses on delivering innovative enterprise solutions, product engineering, and cloud-based platforms to help businesses scale efficiently. With a strong emphasis on learning, collaboration, and career growth, the company fosters a dynamic environment for professionals to build impactful technology solutions.
