As a Finance Support Specialist you will be an expert on Adyen s platform and financial products. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately the team youll be part of will be responsible for helping our merchants with finance-related issues, enabling them to use our financial products at full magnitude, and advising our product teams on how to best address development resources.
Responsibilities
- Be the first point of contact for our merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment or loan status amongst others). This means reactive/proactive communication in English with our merchants both via email and on the phone.
- Educate and advise our merchants financial teams on how to best gain value from our platform, products and features.
- Receive and analyze merchant pain points and work closely with Adyen s Finance Product and Development teams to improve or build new products to facilitate merchant s operations.
Required Skills
- At least 3 years of experience involving direct BtoB customer support, with exposure to banking, payments or financial products (issuing, business accounts, capital/business financing…)
- Strong finance and analytical skills and can easily get familiar with our internal accounting systems.
- Strong communication skills and are not afraid of being in direct contact with our merchants.
- Make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
- Previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
- Advanced level of proficiency with MS Excel.
- Excellent written and verbal communication skills in English.
- Finance or Economics educational background, or work experience required.
Company Profile
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft – making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
