Candidate should be Any Graduate with 1 to 3 years of experience as a Team Leader in an international BPO voice or non-voice process. Must have exceptional verbal and written English communication skills. Readiness to work in 24/7 rotating shifts, including US or UK night shifts. Strong knowledge of BPO metrics, Excel, and dashboard reporting.
Key Responsibilities
- Team Management: Monitor daily attendance, login hours, adherence, and general performance of team members.
- Metric Tracking: Drive key performance indicators (KPIs) such as AHT (Average Handling Time), CSAT (Customer Satisfaction), NPS (Net Promoter Score), Attrition, and Shrinkage.
- Coaching & Development: Conduct regular one-on-one feedback sessions, performance appraisals, and training updates.
- SLA Compliance: Ensure the team meets client contract goals and service level agreements (SLAs).
- Escalation Handling: Resolve complex customer complaints or technical escalations that agents cannot fix.
- Reporting: Prepare daily, weekly, and monthly performance reports for senior management.
Interview Details
Walk-in Date & Time
31st August 2026, 9.30 AM – 5.30 PM
Venue: Startek ITPL – XPPM+6XQ Explorer,
6th Floor, Pattandur Agrahara Village Main Road,
Pattandur Agrahara, Whitefield, Bengaluru – 560066
Contact Person- HR Nikhath (7259974946)
Company Profile
Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviours that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders..
