Candidate should have a Bachelor’s Degree with 0 to 3 years of relevant experience in Service Desk, Technical Support, Helpdesk, or Desktop Support. Strong hands-on troubleshooting experience in hardware, software, operating systems, Microsoft applications, and network-related issues. Good understanding of DNS, DHCP, TCP/IP protocols, networking fundamentals, routers, switches, and connectivity troubleshooting.
- Exposure to supporting users in a global service delivery environment.
- Strong communication, analytical, problem-solving, and customer service skills.
- Must be willing to work in rotational shifts(Night shift), including weekends/holidays as required.
- Excellent verbal and written communication skills in English are mandatory.
- Candidates must possess fluent English speaking skills with the ability to communicate confidently and professionally with global customers.
- Strong spoken English and customer interaction skills are required to effectively support users in a global service desk environment.
Preferred Qualifications
- Experience supporting Retail POS (Point of Sale) systems and Self-Checkout (SCO) environments.
- Exposure to retail store technologies, payment systems, scanners, printers, and store network devices.
- Knowledge of ITSM/ticketing tools and remote support applications.
- ITIL, CompTIA, Network+, or CCNA certifications are advantageous.
- Fluency in spoken and written English is mandatory, as the role involves supporting Global customers and stakeholders.
Job Responsibilities
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticketing system.
- Uses remote support tools to troubleshoot, analyze, and resolve hardware, software, operating system, and network-related issues.
- Performs hands-on troubleshooting of desktops, laptops, peripherals, printers, mobile devices, and enterprise applications.
- Troubleshoots and resolves issues related to DNS, DHCP, TCP/IP protocols, network connectivity, routers, switches, and end-user computing environments.
- Escalates unresolved issues according to established procedures and keeps customers informed.
- Collaborates with global teams and supports users across multiple regions and time zones.
- Ensures high levels of customer satisfaction through effective communication and timely incident resolution.
Interview Details
Walk-in Date & Time-
19th August 2026, 1.30 PM – 4.00 PM
Venue- Diebold Nixdorf
9th Floor, Vega Block, Ascendas Park,
Madhapur, Hyderabad, Telangana – 500 081.