Candidate should have a Bachelor’s Degree in Computer Science, Information Technology, or related discipline with 3 to 4 years of experience in technical support, application support, production support, customer support.
Required Skills
- Basic understanding of application support and troubleshooting.
- Knowledge of SQL queries and database concepts.
- Familiarity with Windows/ Linux operating systems.
- Experience with ticketing tools such as ServiceNow, JIRA, or similar tools.
- Good analytical and problem-solving skills.
- Strong verbal and written communication skills.
Preferred Skills
- Basic scripting knowledge (Shell, Python, PowerShell) is an added advantage.
- Exposure to Banking, Financial Services, or Insurance domain is preferred.
- Understanding of software development lifecycle (SDLC)
Roles & Responsibilities
- Provide day-to-day application support for business applications.
- Monitor application performance and ensure smooth functioning of systems.
- Investigate, troubleshoot, and resolve user-reported issues.
- Log and track incidents, service requests, and enhancement requests.
- Coordinate with development and infrastructure teams for issue resolution.
- Assist in application deployments, testing, and release activities.
- Maintain support documentation and knowledge base articles.
- Communicate regularly with users regarding issue status and resolution.
Company Profile
Financial Software and Systems (FSS) is a globally leading provider of payment products and a payment processor. The company offers an integrated portfolio of software products, hosted payment services, and software solutions built over three decades of global experience. FSS, end-to product portfolio includes Card Issuance, Omni-channel Acquiring and Merchant Management, Payment Analytics, Digital Security, Reconciliation and Settlement, and ATM Monitoring and Management.
Headquartered in Chennai, India, FSS is a strategic payments partner for leading global banks, financial institutions, processors, central regulators, and governments across North America, UK, Europe, Middle East, Africa, and APAC and has 2,500 domain specialists on-board.
