Candidate should have 4+ years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
Understanding on Active Directory, Networking, Messaging and Hardware necessary.
Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
Incident Management knowledge, experience with Turrets will be added advantage.
Extended working hours when business needs.
Flexibility to work in rotational shifts and week offs.
Ability to work under high pressure.
Company Profile
Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, and we take pride in our ability to innovate and drive success for our clients through cutting-edge technology and industry best practices.
At Trigent, change isn’t a challenge. It’s our identity. For over three decades, we’ve turned transformation into second nature, building what others imagined, scaling what others started, and shaping what’s next before it arrives. At Trigent, we engineer possibilities. Blending deep experience with startup agility, we’ve created ecosystems that learn, adapt, and build solutions that make progress tangible, measurable, and human.
