We are seeking a skilled Technical Support Executive to join our backend operations team. This role involves providing technical support for internet services and coordinating with Tier 1 engineers and field engineers to ensure seamless service delivery and issue resolution.
Required Qualifications-
Diploma, BTech, BCA or equivalent degree in Computer Science, Information Technology, or related field
Strong understanding of internet services and networking fundamentals
Knowledge of TCP/IP, DNS, DHCP, and other networking protocols
Familiarity with ticketing systems and backend support processes
Knowledge of circuit wiring, transmission parameters, testing & dispatch systems
Preferred Skills
Excellent problem-solving and analytical abilities
Strong communication skills for effective coordination with technical teams
Freshers are eligible to apply for the role
Ability to work in rotational shifts
Customer-focused mindset with attention to detail
Ability to multitask and work under pressure
Basic knowledge of troubleshooting tools and remote support applications
Key Responsibilities-
Provide backend technical support for internet services and related infrastructure
Coordinate with Tier 1 engineers and field engineers to troubleshoot and resolve technical issues
Monitor, analyze, and escalate service-related incidents as per defined protocols
Maintain accurate documentation of technical issues, solutions, and customer interactions
Perform root cause analysis for recurring technical problems
Support network connectivity issues, service outages, and performance degradation
Assist in ticket management and ensure timely resolution within SLA parameters
Collaborate with cross-functional teams to improve service quality and customer experience
Participate in knowledge sharing sessions and maintain technical documentation
Interview Date/ Time-
24th – 28th November 2025, 12.00 PM – 4.30 PM
Venue Details-
TELUS DIGITAL, Tower-6, UG Floor
Candor TechSpace, Sector 135,
Noida, Uttar Pradesh – 201 305.
About TELUS Digital
Hands down, our culture is our competitive advantage. It s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we`ve come in our journey and acknowledges our innovative and transformative solutions offering.
We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.
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