Candidate must have 2+ years of experience in OEM/ dealer spare parts, aftermarket support, parts catalog operations or technical parts assistance. Practical knowledge of electronic parts catalogs (EPC), parts books, BOMs, exploded views, serial-number/ configuration logic and supersession.
- Understanding of equipment components and assemblies sufficient to validate application and fitment.
- Ability to distinguish a parts-identification issue from a service/diagnostic fault and route correctly.
- Experience supporting dealers, distributors, workshops, service teams or internal parts operations.
- Strong attention to detail, analytical thinking, documentation discipline and English communication.
Key Responsibilities
- Receive and own dealer parts cases involving identification, specification, applicability, fitment, cross-reference and supersession.
- Use electronic parts catalogs, machine serial numbers, model/configuration data, BOMs and technical documentation to identify the correct part.
- Validate part applicability and supersession logic to minimize incorrect orders, returns and repeat contacts.
- Provide accurate case responses and document the search logic, evidence and final recommendation in the approved case platform.
- Coordinate with Services Technical Support when a parts query is linked to a service fault or diagnostic issue.
- Escalate catalog errors, ambiguous configurations and engineering-level issues to the designated.
- Coordinate with parts operations for availability or order-status information within the agreed boundary.
- Participate in product, catalog, systems and process training, including shadowing and reverse knowledge transfer.
- Maintain high attention to detail, traceability and dealer communication throughout the case lifecycle.
Interview Details
Walk-in Date: Saturday, 17th October 2026
Time: 9.30 AM – 2.00 PM
Venue: TCS Pune Maan, Sahyadri Park
Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park,
Maan, Hinjawadi, Pune, Maharashtra 411057 (SP1)