Candidate should be Any Graduate with 1 to 3 years of experience in technical support, customer support, troubleshooting, technical documentation and software support. Must have excellent communication & analytical skills.
Key Responsibilities
- Working with customers to identify software problems and advising on the solution.
- Logging and keeping record of customer/ employee queries.
- Ability to give software Demo to customers.
- Updating self help manual so customers/ employees can try to fix problems themselves.
- An in depth understanding of the software customers are using.
- An ability to assess each customer or employees IT knowledge levels.
- Logical thinker & Ability to deal with difficult callers.
- Good communication skills.
- Good analytical and problem solving skills
- Comfortable to work in US shift.
Company Profile
Hostripples operates in the web hosting and IT services sector, specializing in affordable hosting solutions for individuals and businesses. The company provides services such as shared hosting, reseller hosting, VPS, and dedicated servers, along with domain registration and related IT support. With a focus on reliability, customer service, and accessible pricing, Hostripples positions itself as a trusted provider for organizations and developers seeking scalable online infrastructure. I can also outline how their career opportunities emphasize roles in technical support, server administration, and customer success to sharpen the workforce view.
