We are looking for a new team member to join us. The ideal candidate brings 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts.
Candidate should have 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts. Ability to analyse and troubleshoot technical issues as well as identify patterns and potential solutions.
- Excellent communication and interpersonal skills
- Problem-solving skills – Ability to analyse and troubleshoot technical issues as well as identify patterns and potential solutions
- Multi-tasking skills to manage multiple chats or handle phone and chat in parallel to support service levels
- Team collaboration – Being able to work effectively in a team environment and collaborate with other IT teams
- CompTIA A+, ITIL Basis V4 Certified
- Prior experience in customer service or technical support role
Company Profile
Ascendion is a leading provider of AI-powered software engineering solutions that help businesses innovate faster, smarter, and with greater impact. We partner with over 400 Global 2000 clients across North America, APAC, and Europe to tackle complex challenges in applied AI, cloud, data, experience design, and workforce transformation. Powered by more than 11,000 experts, a bold culture, and our proprietary Engineering to the Power of AI (EngineeringAI) approach, we deliver outcomes that build trust, unlock value, and accelerate growth. Headquartered in New Jersey, with 40+ global offices, Ascendion combines scale, agility, and ingenuity to engineer whats next.
