Candidate should have a Bachelor’s degree with 0 to 3 years of relevant experience in Service Desk, Technical Support, Helpdesk, or Desktop Support. Exposure to supporting users in a global service delivery environment. Must be willing to work in rotational shifts(Night shifts), including weekends/ holidays as required. Excellent verbal and written communication skills in English are mandatory.
Candidates must possess fluent English speaking skills with the ability to communicate confidently and professionally with global customers. Strong spoken English and customer interaction skills are required to effectively support users in a global service desk environment.
Job Role & Responsibilities
- Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware, software, and network-related issues, performs software distribution, creates and updates tickets, and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote support tools, to accomplish tasks and deliver exceptional customer service.
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticketing system.
- Uses remote support tools to troubleshoot, analyze, and resolve hardware, software, operating system, and network-related issues.
- Performs hands-on troubleshooting of desktops, laptops, peripherals, printers, mobile devices, and enterprise applications.
- Troubleshoots and resolves issues related to DNS, DHCP, TCP/ IP protocols, network connectivity, routers, switches, and end-user computing environments.
- Escalates unresolved issues according to established procedures and keeps customers informed.
- Collaborates with global teams and supports users across multiple regions and time zones.
Interview Details
Walk-in Date & Time-
3rd October 2026, 11.00 AM – 3.30 PM
Venue Details– Diebold Nixdorf
9th Floor, Vega Block, Ascendas Park,
Madhapur, Hyderabad, Telangana – 500 081.