Candidate should have Any Degree Certificate with good written and verbal communication skills
1 to 4 years of experience in Customer Service/ Technical Support/ Service Desk
Basic troubleshooting and should be able to comprehend the issues presented
Ability to deal professionally as well as ability to learn new products and technologies
Good customer service skills, multitasking and documentation skills.
Ability to adjust quickly to the changing priorities and implement the same per business requirements.
Basic knowledge on IT systems
Technical & Analytical Skills-
Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively.
Good analytical and cognitive skills.
Adaptability & Learning: Quick to adjust to changing priorities and business requirements.
Ability to learn and adapt to new products and technologies efficiently
Job Role & Responsibility-
Provides comprehensive remote support across major operating systems –
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follows documented procedures for issues presented and escalates further if need be.
Delivers support for G suite applications, covering installation and basic usage
When necessary, escalates issues to the SMEs / Leads for resolution.
Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
Work Experience: 1 – 4 Years
Job Location: Hyderabad, India
Interested candidates, please share your CV to gayathri.arunagiri@movate.com
About Movate
Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
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