We are looking for a skilled Technical Support Representative with 1 to 6 years of experience to join our team, focusing on Network/ Cyber Security. The ideal candidate will have a strong background in network security and excellent technical skills.
Roles & Responsibility
- Provide technical support and troubleshoot complex network and cyber security issues.
- Configure and manage network devices such as routers, switches, and firewalls.
- Conduct vulnerability assessments and penetration testing to identify potential security threats.
- Develop and implement incident response plans to mitigate the impact of security breaches.
- Collaborate with cross-functional teams to ensure seamless integration of security measures.
- Stay up-to-date with emerging trends and technologies in network and cyber security.
Skill Requirements
- Strong understanding of network protocols and architectures.
- Experience with cyber security frameworks and compliance regulations.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong communication and interpersonal skills.
- Familiarity with network management tools and security information and event management (SIEM) systems.
Company Profile
TTEC is a global business process outsourcing (BPO) company specializing in customer experience management, contact center operations, and digital CX solutions. It partners with leading brands to deliver customer support, sales, and technical assistance through omnichannel platforms. The careers section highlights opportunities in customer service, technical support, and operations, reflecting its focus on peoplecentric service delivery. Positioned in the BPO sector, TTEC combines technology, analytics, and human expertise to enhance customer engagement and satisfaction.
