The Assistant Manager/ Manager – Administration will handle the daily office operations at Enhancor’s Pune office. The role includes leading the admin team, managing vendors (housekeeping, security, cab, supplies), ensuring facility and safety compliance, and keeping expenses within budget.
The person should have 7+ years of experience in Admin/ Facility management, Strong vendor negotiation skills, Good knowledge of compliance requirements, and the ability to manage a team effectively. Strong MS Office skills and clear communication are essential. Bachelor’s degree required; a certification in facility management or safety compliance is a plus.
Key Responsibilities
Team Management:
- Manage and review the work of the entire admin team Team Lead, Front Desk Executive, housekeeping, security, and cab/travel vendor coordination. Prepare shift rosters, manage attendance/ coverage, and conduct performance check-ins for the team.
- Act as the final point of escalation for admin issues before they need to go to the Director of Business Operations.
- Set and monitor day-to-day service standards (e.g., supply turnaround, facility response times) for the team.
Vendor & Procurement Management:
- Own the full vendor management cycle for admin vendors (cab, housekeeping, security, facility maintenance, office supplies) onboarding, contract renewal, pricing negotiation, and termination when required.
- Maintain a complete vendor compliance record (contracts, insurance, licenses, SLAs) and ensure renewals happen on schedule with no gaps. • Conduct periodic vendor performance reviews and address service or compliance issues directly with vendors.
• Coordinate with HR on execution of employee engagement events, celebrations, and internal communication logistics.
- Maintain, update, and enforce SOPs across the admin function.
- Ensure consistent documentation and record-keeping across all admin processes for audit purposes.
Company Profile
Enhancor is a customer service firm specializing in outsourced accounting, regulatory compliance, information technology, and financial services for real estate and property management companies based in the U.S. With offices in New York and Pune, Enhancor provides 24/7, around-the-clock resources to its clients. The Enhancor team has experience interfacing with some of the largest property managers in the world, providing services to multi-family operators, including those with more than $7 billion in real estate assets.
