Candidate should have a Degree in Engineering or Computer Science with 4 to 7 years of experience in Systems Reliability Engineering or similar roles. Must have strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
- Proficient in both written and verbal communication for effective collaboration across teams.
- Experience resolving complex technical issues directly with customers.
- Customer-driven mindset with a focus on delivering high-quality support experiences.
- Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
- Ability to develop tools and contribute to improving internal and external knowledge bases.
Role & Responsibility
- Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
- Collaborate with developers to identify and improve product serviceability by addressing defects.
- Analyze customer data to enhance product reliability and mitigate risks.
- Foster partnerships with technology allies for issue resolution and ecosystem improvements.
- Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
- Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
- Champion customer needs by gathering feedback and advocating for product enhancements.
- Provide rotational support coverage during weekdays and off-hours as necessary.
Company Profile
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively.
