As a Customer Experience Agent II, you will play a critical role in ensuring our customers across Europe and the wider EMEA region maximize the value of our software suite. You’ll provide frontline support, troubleshoot technical issues, and guide customers through installations and upgrades helping them stay productive and successful.
Key Responsibilities
- Deliver frontline technical support for our enterprise software suite and services.
- Capture, log, and investigate client requests, ensuring timely resolutions or appropriate escalations.
- Triage and troubleshoot technical issues, providing solutions or interim workarounds when needed.
- Assist with application installations and upgrades, coordinating with internal and external stakeholders.
- Document solutions and contribute to knowledge bases, manuals, and internal resources.
- Mentor and support junior teammates, fostering a culture of learning and collaboration.
- Stay current with emerging technologies and continuously deepen product expertise.
Skills & Experience
- Bachelor’s degree in computer science, Engineering or a related field, or equivalent practical experience
- At least 2 years in a technical support or client-facing technical role
- Strong working knowledge of Java and SQL
- Proficiency in English (verbal and written)
- Clear, confident verbal and written communication skills
- Strong problem-solving mindset and ability to think outside the box
- Ability to work independently while collaborating effectively with crossfunctional teams
- Self-starter comfortable operating in fast-paced, high-performance environments
Nice to have
- Hands-on experience with Liquibase
- Experience working with Oracle JDBC, Oracle RAC, or MSSQL
- Experience deploying or supporting applications on Apache Tomcat
- Exposure to enterprise technologies such as Networking concepts, C#, REST, SOAP, JavaScript
- Experience using or supporting Excel add-ins
Company Profile
Founded in 1995, Zema Global Data Corporation empowers organizations to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. Over the past two years, Zema Global has accelerated its growth through strategic investment and acquisition to strengthen our global leadership. Together were helping our customers gain a Decisioning Advantage – one bold idea at a time. With a presence across global energy, commodity, and financial markets, Zema Global empowers customers to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results.
