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Job Description
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Candidate should have Bachelor s Degree in Computer Science or related technical discipline (preferred) with 0 to 2 years of relevant experience in technical support. Ability to ask the right questions to get to the true root cause of the incident, follows a standardized hypothesis-driven process to troubleshoot.
Experience with Salesforce Apps and Web applications (Bonus Points)
Ability to understand database architecture (Bonus Points)
Experience handling 20 tickets per week through a support platform (Bonus Points)
Passion to be a part of a hard working and winning team
Technical Aptitude - Excellent ability to learn new technologies
Communication skills - Strong ability to articulate software-related or technical concepts
Personable - Customer service oriented demeanor
Proactive / Solution oriented mentality - You like to solve problems
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Work Experience |
0 to 2 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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IT-Software, Desktop Support, Network Administration, IT-Software Others |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Hyderabad |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, Customer Support, Troubleshooting, Salesforce Apps and Web applications
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Company Info
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B2B companies have dramatically accelerated customer acquisition efforts by employing technology such as Salesforce.com, Marketo and Eloqua. But as more businesses are paid over time, customer acquisition is merely the beginning of the story. Thats why customer-driven enterprises are using Gainsight, the leading Customer Success Management solution, to proactively manage retention, reduce unexpected churn and identify upsell opportunities by leveraging big data analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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