KCS Group

Associate Analyst (Technical Support)   




  GlobalLogic - A Hitachi Group Company is looking for Associate Analyst (Technical Support)



Job Description

As an Associate Technical Support (TSE), you will have the opportunity to combine creative problem-solving, provide a great customer experience, and utilize technical skills in one role! As a member of our 24x7 Customer Support team Provide a service experience second to none as you help our customers tackle their problems head-on and crush any technical obstacles in their path.

You will be supported by our internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for primetime. If you are looking for an opportunity that allows you to interact with customers and become an expert in world-class technology, this may be the perfect fit for you!

Educational Qualifications:

B.Tech/ BCA/ MCA/ B.Sc (CSE/ IT) Graduates (Graduation is a Mandate)
Must have a good working knowledge of Windows/ Mac OS and its components
Good knowledge of HTML & CSS.
Strong customer relations skills
Strong written and verbal communication skills

Capacity to control interaction in a consultative way
Capable of multi-tasking in a fast-paced work environment
Strong knowledge of web-browser-based technologies
Experience with HRIS, CRM, and/or ATS is a plus

Interview Process:

Screening
Ops Manager Round
Written Test (Aptitude, Personality, Versant)
Client Round
HR Round

Perks and Benefits:

5 Working Days
CTC: 3 - 3.5 LPA based + Benefits (Two-way Cab) + Incentive
Work from the office.

If you`re interested then kindly fill-up this form:- https://forms.gle/gN5DUCJxMWgQEae17
 

Work Experience

0 to 1 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, IT Service Desk, Customer Support, Software Support, Troubleshooting


Company Info
GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in the telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
 


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