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Job Description
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Candidate should be Graduate/ Bachelor of Engineering Graduate from a recognized University (Preferably - Mechanical, Electrical, Industrial) Experience as Technical Support Officer preferred
Basic MS Office Excel; Word; PPT
Planning & Organizing
Call Management knowledge; Active Listening
Logical Thinking; Speed and Accuracy
Basic knowledge of Retail store and equipment
Good communication Skills both Verbal and Written.
Job Responsibility-
Being available for my stores colleagues whenever they seek support
To Probe; Triage and Dispatch Jobs for the Stores
Allocate the right man with the right skill @ the right time
Handle Inbound / Outbound Calls within the Key Performance Indicators
Manage the job with High Quality
Partnering with business leads to bridge process gaps as a part of continuous improvement
Be a strong team player with a strong partnership outlook
Ability to troubleshoot; have eye for detail and problem solving skills
Following our Business Code of Conduct and always acting with integrity and due diligence
Identifying operational improvements and finding solutions by applying CI tools and techniques
Responsible for completing tasks and transactions within agreed Key Performance Indicator`s
Knows and applies fundamental work theories/concepts/processes in own areas of work.
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Work Experience |
0 to 2 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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Retailing |
Job Location
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Bangalore |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, Inbound/ Outbound Calling, Voice Process, Customer Service, Voice Support
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Company Info
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The Tesco Bengaluru Private Limited is the Global Services Arm for Tesco. The centre sits at the heart of the Tesco group, and provides IT and Business services to Tesco operations across Europe and Asia. Tesco was the first major international retailer to have a fully-owned support centre in India. Our core purpose at Tesco is to create value for our customers to earn their lifetime loyalty and Tesco HSC is dedicated to supporting those values by providing great service to our internal customers. This unique IT and Business Services model means that our people have the opportunity to develop their careers across a wide variety of areas, gaining a diverse range of experience and working with a growing, world-class, professional team.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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