KCS Group

Technical Support Engineer   




  AutomationEdge Technologies Pvt. Limited is looking for Technical Support Engineer



Job Description

Candidate must have proven work experience as a Technical Support Engineer or similar role to troubleshoot issues.
Should have good Hands-on experience with Windows/ Linux OS environments.
Acknowledge an incident and track tickets until successfully resolved.
Do log analysis and data analysis to understand the problem and find root-cause.

Ability to diagnose and troubleshoot basic technical issues.
Excellent problem-solving, email writing and communication skills.
Ability to provide step-by-step technical help, both written and verbal.

Proactive monitoring of systems and communication with customers regarding any variance in service levels.
Gather and analyse information about the user s issue and determine the best way to resolve their problem.
Log, categorize, prioritize, track, and route incidents reported by users or alarms raised by monitoring tools.

Ultimately, you will be a person our customer s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
Entertainment/Media/Dotcom 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Process Automation, Data analysis, Ticketing, Troubleshooting


Company Info
AutomationEdge is the preferred IT automation and Robotic Process Automation (RPA) solution provider. AutomationEdge helps organizations automate their mundane repetitive rule based tasks across verticals. Founded in February 2017, AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, etc.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs



KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register