|
Job Description
|
Candidate must have proven work experience as a Technical Support Engineer or similar role to troubleshoot issues.
Should have good Hands-on experience with Windows/ Linux OS environments.
Acknowledge an incident and track tickets until successfully resolved.
Do log analysis and data analysis to understand the problem and find root-cause.
Ability to diagnose and troubleshoot basic technical issues.
Excellent problem-solving, email writing and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Proactive monitoring of systems and communication with customers regarding any variance in service levels.
Gather and analyse information about the user s issue and determine the best way to resolve their problem.
Log, categorize, prioritize, track, and route incidents reported by users or alarms raised by monitoring tools.
Ultimately, you will be a person our customer s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
|
|
Work Experience |
1 to 3 Years |
Level |
Junior - Executive, Assistant |
|
|
Job Function
|
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration |
Vacancies
|
Not Specified |
|
Industry
|
Entertainment/Media/Dotcom |
Job Location
|
Pune |
|
Educational
Qualification
|
B.Sc, BCA/BCS, B.E./B.Tech |
Salary
|
Not Specified |
|
Key Skills
|
Technical Support, Service Desk, Customer Support, Process Automation, Data analysis, Ticketing, Troubleshooting
|
|
Company Info
|
AutomationEdge is the preferred IT automation and Robotic Process Automation (RPA) solution provider. AutomationEdge helps organizations automate their mundane repetitive rule based tasks across verticals. Founded in February 2017, AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, etc.
|
Address
|
Not Mentioned
|
|
Contact Number
|
Not Mentioned
|
|
For Referral Application
(*Highly Recommended)
|
Kindly Apply Here
|
|
|
|
|
![](\"/img/level3.jpg\")