KCS Group

Technical Support Engineer   




  Delmon Solutions Private Limited is looking for Technical Support Engineer



Job Description

Candidates should be Any Graduate with Basic technical knowledge reg. OS, Networking, Active directory, Office 365 etc. Comfortable working on International inbound calls Must have excellent communication skills in English. Must be comfortable working in 24X7 environment rotational shifts.

Roles and Responsibilities-

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Actively update, maintain and monitor all aspects of computer networks
Install and configure computer systems and applications within the company
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/ individuals involved
Assist management in creating training materials pertaining to computer troubleshooting and usage
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
 

Work Experience

2 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Hardware/Networking 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Laptop Support, Desktop Engineering


Company Info
We are an Information Technology company, founded in 2009, located in Pune. Our core competency is expertise in providing Industrial IOT Solutions, IOT Cloud Data Platform, RFID/ Barcode/ Mobility/ AIDC solutions, Analytics and BI, Customized software and Enterprise SaaS Products. We help our clients move quickly and effectively from data to actionable insights to enable making better, faster and more informed decisions on a daily basis.
 


Address


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Contact Number


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Referral Information


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