KCS Group

Technical Support Engineer   




  Sitetracker- New Jersey Based Software Company is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate/ Post Graduate with 0 to 3 years of experience in Technical Support, Customer Support, Salesforce, Troubleshooting. Apply Salesforce Administration and Salesforce Service Cloud experience on a daily basis. Work with external customers to understand, reproduce, diagnose and resolve technical and configuration issues.

Configure workarounds for Sitetracker on the Salesforce Platform using out of the box functionalities to enhance our core feature set and meet a business need/resolution for our customers. Ability to manage customer inquiries via voice, chats, emails, and logged cases in a timely and accurate manner. Communicate clearly via telephone, email, and chat while displaying strong listening skills.

Consistently document discussions and solutions in a a clear and concise manner
Maintain composure in stressful situations, respond to customer needs quickly and effectively
Able to communicate complex concepts to clients in an easily digestible format that relates to their business need

 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
Manufacturing/Industrial 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Troubleshooting, Salesforce Administration, Salesforce Service Cloud


Company Info
A global software company committed to helping organizations build, deploy, and maintain the next generation of critical infrastructure faster and more profitably. We do the impossible because we are gritty bar-raisers who believe that together we can achieve amazing things. We have three customers: our current customers, our future customers, and our employees. Our ability to engage, build, and celebrate is a result of our empathy and passion.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs



KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register