KCS Group

Technology Support Analyst   




  Genpact | Transformation Happens Here is looking for Technology Support Analyst



Job Description

Candidate should have 2+ years of PC desktop support or technical support experience with client contact. Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/ iPads)

Automotive industry experience would be preferred
Experience using issue ticketing system such as SalesForce, Clarify, Remedy, or Footprints
Basic knowledge of Unix/ Linux/ SQL as needed for application/ technology
Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/iPads)

In this role, the Technology Support Analyst provides primary support to customers encountering problems using the our products and solutions. Responds to customer product inquiries via telephone or e-cases. Facilitates inquires through systems to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product/service application or compatibility matters. Documents customer information and recurring technical issues to support product/service quality programs and product development.
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Voice Support, Desktop Support, Troubleshooting


Company Info
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
 


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Referral Information


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