KCS Group

Technical Support Engineer   




  Salesforce, Inc - Cloud-based Software Company is looking for Technical Support Engineer



Job Description

Candidate should have Degree or equivalent with technical support experience in handling global customers. Must have strong troubleshooting skills in Windows, Linux, Database and IP Networking. Ability to communicate technical concepts clearly and effectively. Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification.

Analysis, troubleshooting, and problem solving expertise
Effectively prioritize and escalate customer issues
Do timely updates of tasks to match the severity levels
Excellent written and verbal communication skills

Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills
Effective communication and interpersonal skills to be able to establish rapport with people at all levels
The ability to work in teams as well as independently
Take a proactive approach to work without close supervision

Positive attitude
Willingness to work in shifts and over the weekend.

Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
 

Work Experience

1 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting


Company Info
Salesforce is a customer relationship management solution that brings companies and customers together. Its one integrated CRM platform that gives all your departments including marketing, sales, commerce, and service a single, shared view of every customer.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



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