KCS Group

Desktop Support Engineer   




  Black And White Business Solutions Pvt. Limited is looking for Desktop Support Engineer



Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Qualification- Any Graduate/ Under Graduate
Fresher & Experience can apply
Salary up to 29000 take home

We are looking out for Immediate Joiners
English And Hindi is Mandatory.

Roles and Responsibilities-

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with customers.

Perks and Benefits-

Day Shifts
Fixed Saturday & Sunday off
Attractive incentives
 

Work Experience

0 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Hardware/Networking 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Voice Support, Desktop Support, Troubleshooting


Company Info
Incorporated in 2006, Black and White Business solutions Pvt. Limited has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle/ senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success. Considered one of the top recruitment firms in Bangalore.
 


Address


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Contact Number


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Referral Information


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