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Job Description
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We are looking Graduates interested in Technical Support Executive (CSE) role with good communication skills.
For Client Reliance- Navi Mumbai Ghansoli.
Technical Support Executive will help distinguish our company with professionalism and assist our customers via phone and email.
1. Attend calls from customers to understand their technical services related issues.
2. Use script to provide Information to customers regarding the support services.
3. Ask pertinent questions to understand the customer issues.
4. Record the customers issues in ITSM system.
5. Keep records of calls and record useful information.
Training will provide for above mention role.
Laptop is compulsory for 1 month (Afterward u will get system from company)
CTC- 2.5 Lacs pa
Working day-6 days
Rotational shift-9 hrs (7 a.m.- 8 p.m)- Female
(7 a.m- 11:00 p.m)- Male
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Work Experience |
0 to 1 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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Telecom |
Job Location
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Mumbai |
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Educational
Qualification
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B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others |
Salary
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Not Specified |
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Key Skills
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Technical Support, Inbound Process, Voice Process, Helpdesk/ Customer Support
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Company Info
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Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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