KCS Group

IT Service Desk/ Technical Support   




  Wipro Technologies Limited is looking for IT Service Desk/ Technical Support



Job Description

Candidate should have Any technical background graduation with basic good knowledge of computer like VPN, troubleshooting, configuration, ticketing, installation, IP address, etc. Excellent communication skills with good technical knowledge.

Technical Skills:
OS (Windows/ MAC), MS Applications (O365), Servers, VPN, Active Directory, Networking, Etc.

Freshers and experienced both can apply.
Work Location: Pune, Hyderabad, Bangalore
Notice Period: ANY

Main Responsibilities:

Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident lifecycle. Undertake prioritization, analysis, diagnosis, resolution or reassignment of a wide range of incidents using the Knowledge Base, including computer and point of sale hardware, operating systems, applications and networks.

Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT personnel or 3rd Parties and to enable effective triaging or request fulfilment. Responsible for supporting investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required.
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration, IT-Software Others


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad, Bangalore, Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, Remote Support, VPN, Active Directory, Networking, Troubleshooting


Company Info
Wipro Limited (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies Centers of Excellence enable us to harness the latest technology for delivering business capability to our clients.

Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to differentiate at the front and standardize at the core through technology interventions. In today s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
 


Address


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Contact Number


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