KCS Group

Technical Support Engineer   




  PowerSchool - Software & Cloud-Based Solutions is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelors Degree or equivalent with 0 to 2 years prior experience in a technical support role. Must be proficient in Microsoft Office suite, Salesforce, CRM experience would be preferred. Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes.

Must have strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills

Job Responsibility-

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies,

Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem management database and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports.

 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Recruitment 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Networking, Conflict Resolution, Time Management, Problem Management, Customer Service


Company Info
At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. Thats why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR. Today, were proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 70 countries.
 


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Referral Information


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