KCS Group

Technical Support Engineer   




  Techbooks International Pvt. Limited is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelor`s degree in Computer Science or related field with at least three years of experience in customer technical support highly preferred. Must have excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Ability to explain technical issues to technical and nontechnical employees and customers.

Professional and pleasant telephone manner.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Proficient with or the ability to quickly learn an array of computer hardware and software.

Roles and Responsibilities-

Identifies, investigates, and resolves users problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.
Collaborates with programmers to explain errors and/or recommend modifications in programs.
Arranges service by software or hardware vendors to repair or replace defective products.
Maintains knowledge of technology innovations and trends.
Performs other related duties as assigned.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Others 


Job Location
Delhi, Noida 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Troubleshooting, Software Support


Company Info
Aptara enriches content for capitalizing on all digital mediums. Providing full content life-cycle production from content creation and design, to new media enhancements, content technology solutions, and production for all mobile devices and platforms. Aptara develops innovative digital products that deliver content how, when, and where recipients want it, while providing publishers renewed agility and revenue opportunities. Serving the 10 largest publishers in the world, Aptara is a US-based company founded in 1988 around its unique publishing technology expertise. Our over 6,000 professionals are deployed globally to help content providers create, enrich, publish, monetize, and manage their assets in the digital age.
 


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Referral Information


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