KCS Group

Technical Support Engineer (WFH/ Remote)   




  Gigmo Solutions Private Limited is looking for Technical Support Engineer (WFH/ Remote)



Job Description

Candidate must have should possess excellent written and verbal communication skills & have ability to present clearly and adapt communication style depending on the situation and should be willing to work in US shift i.e., 7pm to 4am.

Eligibility Criteria-

Education: B.Sc./ BCA/ BA/ B.Com/ BBA
Applicants should have excellent written and Verbal communication skills.
Should be okay to work in Night Shift supporting US customers i.e., shift time will be 7pm to 4am.
Candidates must have their Own laptop and internet/ Wi-Fi connection. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, Internet speed- 30 Mbps)

Location: Work from home

What will you do?

You will provide Microsoft cloud support to our clients customers using a software platform provided by Gigmo or our client.
Support tickets are received on the software platform and support engineers interact with the customers using outbound call, email or chat all these contact modalities are built within the software platform that the engineer uses.
Engineers can seek help from our technical experts/ Microsoft Technical advisors to resolve the support ticket.
Diagnose and troubleshoot technical issues.

Training-

No prior experience or knowledge of programming is required but familiarity and interest in technology/ software is an added advantage.
There will be rigorous Microsoft O365 full-time training provided by our expert trainers.
Post the training you can choose to do industry certifications like MCP (Microsoft certified professional), MCSE, MCT.
You will be committing to minimum tenure with us after the training program by signing a legal agreement with Gigmo Solutions

Why work with us?

You`ll not only help troubleshoot potential software problems, and assist your customers, but also get:

Practical experience, immense learning exposure while working with one of the largest organizations in the world.
Expand your soft skills like motivation, decision making and leadership skills, as well as technical knowledge, including problem solving, communication, and working as a team.
We have work from home culture.

Our interview process will include following Stages:

Online Application Form will be shared with colleges, to be filled by Students.
Application Screening based on Eligibility Criteria.
Online Assessment test regarding Aptitude Test and communication skills.
Group Discussion/ Campus Interview with Panel.
HR Round & Offer rollout.

Detailed Technical Training on Microsoft O365 and On the Job training will be provided to the candidates who gets shortlisted.
 

Work Experience

0 to 1 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India, Remote 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Troubleshooting


Company Info
Gigmo Solutions Private Limited is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.
 


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Referral Information


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