KCS Group

Technical Support Engineer   




  IBM India Private Limited is looking for Technical Support Engineer



Job Description

We are Remote Technical Support working on Z systems (IBM Advanced Mainframes) and we build the most secure systems for our customers to deploy their enterprise applications. The successful candidate provides remote technical support assistance to customers and IBM technical personnel on IBM Z products, subsystems and/or systems in the High Availability product environment.

Seeks and exchanges information and concepts to ensure complete understanding of details related to problem incident or request, and ensures problem record is complete and correct. Uses in-depth technical knowledge, as well as specialized support tools, techniques, and procedures to identify and evaluate possible problem cause and solution alternatives, and to determine most likely cause(s) and solution(s).

Required Education:
Bachelor of Technology Degree

Preferred Education:
Bachelor s degree in Computer Science, Computer Engineering, or Electrical Engineering

Required Skills/ Experience:

4 years of IT experience
Strong problem-solving skills
Excellent communication skills, teamwork a must
English: Fluent, technical writing experience
Preferred Technical and Professional Expertise

Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks
Knowledge and some experience with call flow and support organizations
 

Work Experience

4 to 8 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Others 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Network Support, Backend Support, Data Analysis, Technical Writing, Troubleshooting


Company Info
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 


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Contact Number


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Referral Information


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