KCS Group

Technical Support Associate   




  Stellar Information Technology Pvt. Limited is looking for Technical Support Associate



Job Description

Candidate should be Any Graduate. Degree/ Diploma in Computers or in Hardware Networking preferred.
Must have excellent English communication skills verbal & written
Should have experience in the International process.
Should have Laptop or PC and a Broadband connection with good speed.

Roles and Responsibilities-

Handle Technical Support queries received through any channel (Web, Voice, Chat and Email) from customers mainly based out of the US & Europe.
It is a blended process of voice, chat and through the web and agents are required to provide resolution through this medium.
To get positive reviews from customers.
Be able to achieve sales targets for designated products on monthly basis.
Maintained minimum benchmark specified by Quality Department.
This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.

Perks and Benefits-

Fixed Saturday - Sunday offs
US holidays
Shifts are roatated on monthly basis.
Shifts Timings (8am-5pm/ 3pm-12am/ 11pm-8am)
Free Cab
Free Meal
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Delhi 


Educational Qualification
B.E./B.Tech, B.Sc, BCA/BCS, Diploma


Salary
Not Specified


Key Skills
Technical Support, Customer Service, International Voice, Blended Process, Windows Server, Hardware Networking


Company Info
Since 1993, Stellar has been a pioneer in providing data recovery, data migration and data erasure solutions. Stellar Data Recovery is a customer centric, critically acclaimed, global data recovery & erasure solutions provider with cost effective solutions available for Hard Disk Recovery, RAID Recovery, Server Recovery, Flash Media Recovery, Data Migration, System Optimization, File Repair, Database Repair, Password Recovery, Drive Erasure, Server Erasure, Disk Sanitization and more. With strong presence in USA, Europe and Asia; today Stellar has more than 2 million happy customers in more than 190 countries.

Stellar has assured up to 100% successful data recovery in any instance of data loss through its experienced and skilled team of R&D experts, advanced tools, proprietary techniques & state of art infrastructure of class 100 clean room labs. Stellar`s data recovery expertise has helped in developing efficient data erasure tools which ensure permanent data erasure beyond data recovery scope for data privacy and protection obligations of organizations.
 


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Referral Information


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