KCS Group

Technical Support Executive   




  Briskon Software Private Limited is looking for Technical Support Executive



Job Description

We are looking for passionate candidates with excellent interpersonal skills for the technical support position to provide timely customer support and feedback on the roll-out of new applications. Must be good at typing and entering the data. Capable of handling phone calls, emails, chats, and web tickets.

Strong customer service orientation; self-starter; good listening skills
Ability to analyze and solve technical problems
Strong problem analysis, resolution, and writing skills
Proficient in MS Office (Word, Excel, Outlook) and the Internet

Work closely with the sales and development teams to complete the clients onboarding process.
Communicate with clients for gathering complete information and create client profiles.
Help clients to handle the software independently and support them on Calls, chats, Mails, and any screen-sharing mode.
Account Administration/ Management Analyzing and preparing reports.
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Technical Helpdesk, Troubleshooting, Account Administration/ Management


Company Info
Briskon is a full service global custom software development company providing excellence in the area of software application development, web solutions, mobile apps development and digital marketing.

 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


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