KCS Group

Technical Support Engineer (WFH)   




  Petpooja: Restaurant POS & Management System is looking for Technical Support Engineer (WFH)



Job Description

Candidate should have proven work experience/ knowledge as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Must have good hands-on experience/ knowledge with Windows/ Linux/ Mac OS environments. Good understanding of computer systems, mobile devices, and other tech products.

Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Good English skills (spoken).

Ability to work flexible shifts, WO`s, and ready to work on Indian National holidays and adapt to changing work schedules.
Also Candidate should be having his/ her ow bike and Laptop

Responsibilities:

Research and identify solutions to software and hardware issues. (Basic)
Diagnose and troubleshoot technical issues, including account setup and network configuration. (Basic)
Ask customers targeted questions to quickly understand the root of the problem
Talk to clients through a series of actions, via phone, until they`ve solved a technical & Product issues.
Ensure all issues are properly logged.
 

Work Experience

0 to 5 Years

Level

 Middle / Assistant Manager 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Remote, Chandigarh, Nasik, Kolkata 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Desktop Support, Troubleshooting, Remote Desktop/ Software Support


Company Info
We are a young and enthusiastic team of 750+ spanned across 140 cities in India. The dynamics, determination and vision of every employee resonates with the ideologies of Petpooja, both as an emerging tech giant and also as a brand that values its employees and customers equally. Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!
 


Address


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Contact Number


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Referral Information


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