KCS Group

Technical Support Engineer (WFH)   




  Gigmo Solutions Private Limited is looking for Technical Support Engineer (WFH)



Job Description

Candidate should possess excellent written and verbal communication skills & have ability to present clearly and adapt communication style depending on the situation and should be willing to work in US shift i.e., 7pm to 4am. No prior experience or knowledge of programming is required but familiarity and interest in technology/ software is an added advantage.

Eligibility Criteria-

Education: B.Sc./ BCA/ BA/ B.Com/ BBA
Applicants should have excellent written and Verbal communication skills.
Should be okay to work in Night Shift supporting US customers i.e., shift time will be 7pm to 4am.

Candidates must have their Own laptop and internet/ Wi-Fi connection.
(Hardware Pre-requisites: Laptop (8GB RAM), windows 10/11 OS, Internet speed- 30 Mbps)
Location: Work from home

What will you do?

You will provide Microsoft cloud support to our clients customers using a software platform provided by Gigmo or our client.
Support tickets are received on the software platform and support engineers interact with the customers using outbound call, email or chat all these contact modalities are built within the software platform that the engineer uses.
Engineers can seek help from our technical experts/Microsoft Technical advisors to resolve the support ticket.
Diagnose and troubleshoot technical issues.

Our interview process will include following Stages:

Online Application Form will be shared with colleges, to be filled by Students.
Application Screening based on Eligibility Criteria.
Online Assessment test regarding Aptitude Test and communication skills.
Group Discussion/ Campus Interview with Panel.
HR Round & Offer rollout.
 

Work Experience

0 to 1 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Remote, Bangalore 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Technical Helpdesk, Networking, Troubleshooting


Company Info
Gigmo Solutions Pvt. Limited is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.
 


Address


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Contact Number


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Referral Information


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