KCS Group

Technical Support Engineer   




  Nanigans - Crunchbase Company Profile & Funding is looking for Technical Support Engineer



Job Description

The Technical Support Engineer is primarily responsible for delivering high quality experience to end users using excellent technical and communication skills. As a Sprinklr Technical Support Engineer, you will interact directly with our customers to resolve support issues. Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational.

What Are Your Responsibilities

Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
Assume responsibility for developing detailed knowledge about specific products.
Ensure internal knowledge reference pages are updated.

Who You Are & What Makes You Qualified

Graduation from Tier-1 Engineering College with strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
A drive to dig into the details of a system or process to solve customer problems.
Zeal to learn and constantly upgrade skills in a fast changing work environment.
Ability to think on your feet and remain calm under pressure.
Self-motivated, takes initiative, assumes ownership.
Ability to work in a highly collaborative and fast-paced environment.
Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

Bonus Points

Experience coding or scripting in one or more of JavaScript, Python, Java, Node.js.
Understanding of data storage technologies. Ex- MongoDB, MySQL, etc.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
Advertising/PR 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Application Support, IT Helpdesk, Product Support, Customer Support


Company Info
Nanigans arms marketing teams to drive incremental revenue with the most powerful and transparent cross-channel buying platform. Sophisticated commerce advertisers currently optimize more than $700M in annual ad spend through the Nanigans platform.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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