KCS Group

Technical Support Analyst   




  BMC Software - Information Technology Company is looking for Technical Support Analyst



Job Description

Candidates should have Preferably a BE/ MCA or MCS Degree in Computers/ Information Technology with proven experience of 3-4 years handling application support or development for webMethods, preferably version 10.5

Knowledge of My webMethods Monitor, Flow services, Optimizer, and Designer
Should be able to read and understand integration code written in webMethods Flow language and Java.
Knowledge of FTP, SFTP, and the various adapters used in webMethods
Good programming knowledge of Java or any other language
Exceptional analytical and troubleshooting ability

Should have good verbal and written communication skills
Should have basic office applications skills (Word, Outlook, Excel)
Ability to analyze server logs and identify issues
Should have good knowledge of Databases and SQL queries
Knowledge of installation of Certificates and Keys would be a plus
Good understanding of ITIL concepts would be a plus.

Primary Roles and Responsibilities-

Individual Contributor position reporting to the Manager.
Investigate, diagnose, and fix the various integration issues reported by users/ system for webMethods 10.5.
Must be able to go through and clearly understand the webMethods code written in webMethods Flow language or Java.
Monitor the logs and various services present on the webMethods Integration server.
Monitor, analyze, and resubmit failed transactions.
Must have good programing knowledge

Handle user communication over phone, instant messenger, or email.
Work with the development team to get defects fixed and enhancements done.
Support weekend maintenance activities by suspending and resuming integrations.
Handle on call responsibility in rotation (once every 2 weeks).
 

Work Experience

3 to 4 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, Application Support, Troubleshooting, Monitoring, Customer Support


Company Info
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register